Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return and refund process to make things easy for you.
Eligibility: Returns are accepted within 30 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in resalable condition.
Exclusions: Custom-made items or products showing signs of use cannot be returned.
Once your return is received and approved, we will issue a refund to your original payment method.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to our mistake.
If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll either replace the item or issue a full refund at no extra cost.
We do not offer direct exchanges. If you’d like a different item, simply return your original item and place a new order.
Contact our customer service email us at r7skin@gmail.com to request a return authorization.
Once approved, you’ll receive detailed return instructions.
Pack the item securely and ship it back following the provided instructions.